bdt9's Privacy Policy
Your personal information is completely safe with us — this page clearly explains how bdt9 collects, stores, and protects your data.
Introduction & Scope of Policy
bdt9 is a trusted online entertainment platform in Bangladesh. When you use our website, you share certain information with us. The purpose of this Privacy Policy is to fully inform you about the nature of that information, how it is collected, why it is used, and what measures are in place to protect it.
This policy applies to bdt9's website, mobile platform, and all related services. By accessing our site or using our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please do not use our services.
We promise that your personal information will never be sold to third parties and will only be used for the purposes stated in this policy.
Information We Collect
bdt9 only collects information that is necessary to provide, improve, and secure our services. We collect the following types of information:
Personal Identity Information
Information you provide when registering an account, such as:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Current address
- National ID card or passport details (where applicable)
Financial Information
Information required to process transactions, such as:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Wallet balance and bonus information
Technical & Usage Information
Information collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Page visit time and session information
- Cookies and local storage data
Gaming Activity Information
Information used to improve your gaming experience:
- Play history and preferred games
- Betting patterns and session duration
- Win/loss statistics
- Responsible gaming limit information
Purpose of Using Information
bdt9 uses your information for specific and legitimate purposes. We never sell your information to advertisers or unrelated third parties.
3.1 Service Delivery & Account Management
Your information is needed to create, verify, and maintain your account and to properly deliver our gaming services. This includes login security, bonus allocation, and transaction processing.
3.2 Identity Verification & Fraud Prevention
bdt9 is committed to operating a safe and reliable platform. Verifying your identity, detecting multiple accounts, and preventing any fraudulent activity are among our top priorities.
3.3 Responsible Gaming Monitoring
By analysing your gaming activity data, we identify potentially problematic behaviour and provide support where needed. This is an integral part of our responsible gaming programme.
3.4 Customer Service & Communication
Your contact information is used to resolve your questions, complaints, or support requests, and to send important service-related notifications.
3.5 Platform Improvement & Personalisation
By analysing your usage habits, we improve the platform experience, recommend relevant games, and customise the interface according to your preferences.
Cookies and Tracking Technologies
bdt9 uses cookies and similar technologies on its website. These are small text files stored in your browser that improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functioning of the website. Their primary role is to maintain login sessions, carry out security checks, and store your cart information. Blocking them will prevent the site from working properly.
Functional Cookies
These cookies are used to remember your preferred language, theme, and other settings, so you do not have to configure the same settings on every visit.
Analytical Cookies
These cookies are used to analyse website traffic and user behaviour in order to improve the platform. The data collected is completely anonymous and does not reveal any personal identity.
You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit some features of the site.
Information Sharing and Disclosure
bdt9 never sells your personal information. However, we may share information in certain specific circumstances:
5.1 Service Providers
Necessary information may be shared with third-party service providers for limited purposes such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure, and customer support. These parties operate only under our instructions and are also bound to protect confidentiality.
5.2 Legal Obligations
We may be required to disclose information under a valid order from a competent court or government authority. Any such disclosure will always be in accordance with applicable law and limited to the minimum information necessary.
5.3 Fraud Prevention & Security
If serious fraud, money laundering, or other illegal activity is suspected, necessary information may be exchanged with the relevant authorities or other platforms.
5.4 Business Transfers
In the event of a future merger, acquisition, or business restructuring, your information may be transferred to the new ownership. We will notify you in advance if such a change occurs.
Data Security Measures
bdt9 follows industry-standard technologies and practices to protect your information. Our security framework is structured in the following layers:
SSL Encryption
All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
Data Encryption
All sensitive information stored is kept in encrypted form, making unauthorised access completely impossible.
Access Controls
Only authorised staff can access your information. All access is logged and regularly audited.
Regular Security Reviews
Our security measures are regularly reviewed and updated to ensure protection against the latest threats.
Important Note: No security measure is 100% impenetrable. However, bdt9 is committed to always following industry best practices to ensure the protection of your information.
Data Retention Period
bdt9 retains your information only for as long as it is necessary or legally required.
7.1 Active Accounts
While your account is active, we retain all your information. This is essential for service delivery and account management.
7.2 After Account Closure
Even after an account is closed, we retain relevant information for a defined period to meet legal obligations, resolve disputes, and prevent fraud.
7.3 Financial Transaction Records
Financial transaction records are retained in accordance with applicable financial regulations. This information may be used later for any legal requirements.
Your Data Rights
You have certain fundamental rights over your personal information. bdt9 respects these rights and endeavours to fulfil them within a reasonable time.
Right to Access
You can request at any time to find out what information we hold about you. Much of this information can also be viewed directly from your account settings.
Right to Correction
If your information is incorrect or incomplete, you can request a correction. We will make the necessary changes as quickly as possible.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, such as stopping marketing communications.
Send any request regarding your data rights to our support team: [email protected] — we are available to respond 24/7.
Protection of Minors
bdt9 is strictly not intended for anyone under the age of 21. We do not knowingly collect information from any minor.
Age Verification Process
We verify the age of all users at the time of registration. If we discover that a minor is using our platform, their account will be suspended immediately and any stored information will be deleted.
What Parents Should Do
If you believe a family member under the age of 21 is using our platform, please notify us immediately at [email protected]. We will take prompt action.
Policy Changes and Updates
bdt9 reserves the right to amend and update this Privacy Policy as needed. For any significant changes, we will take the following steps:
Update Notifications
- The "Last Updated" date on this page will be revised.
- For significant changes, a notification will be sent to the registered email address.
- A notification may be displayed after logging in to the platform.
- Continued use of the site after an update will be considered acceptance of the new policy.
We advise you to review this policy regularly so that you remain aware of the latest changes.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. The bdt9 support team is always here for you.
Live Chat Support
Our live chat service is available seven days a week, twenty-four hours a day. For any privacy-related questions, contact our team directly via chat — we provide support in both Bengali and English.
Email Contact
For detailed requests or complaints regarding the Privacy Policy, write to us at: